Terms & Conditions

 

YOU WILL BE ASKED TO TICK THAT YOU HAVE READ OUR TERMS & CONDITIONS BEFORE YOU PAY FOR YOUR ORDER,  SO PLEASE MAKE SURE YOU HAVE BEFORE YOU TICK YES!

 

Prices and Payment -

All prices quoted are in £ sterling.

Delivery charges are not included in the prices quoted but are shown seperately in the shopping basket and checkout.

Our shipping costs are for the UK mainland only, please read the shipping page for full info.

 

We can only accept payment via credit or debit card or through Pay Pal and by Pay Pal Direct 

Using PayPal’s secure servers. (no pay pal account is needed)

 

Payment is taken at the point of sale.

We reserve the right to alter prices to correct errors or omissions.

Home Farm Fowls will not deliver goods if it has any evidence or suspicion that a credit card is being used fraudulently and will pass on all information it holds about a customer on request by the police or other authorities where a credit card has been used to commit fraud or any other crime.

 

 

Delivery and Costs -

From this website we currently only deliver in two ways;

Using Royal Mail to any address with a UK mainland postcode and Courier to mainland UK and the quoted costs.

(not including Highlands & Islands or countries outside the UK)

Full details should be read in the shipping page.

We can and do ship worldwide using both methods, please see the shipping info for more details.

 

PLEASE NOTE:

We cannot guarantee delivery times, only shipping times and an email will be sent advising of your orders despatch. 

If a customer has not been able to accept delivery when a courier or Royal Mail has attempted delivery then a card will be left, you should contact us 3-5 days of the email to advise of non delivery and follow-up action can be taken. 

If following return of a parcel to us, the customer wishes redelivery then the costs of carriage shall be borne by the customer.

Further information is given in the shipping page and accepting these terms indicates you have read those details and agree to them.

 

Purchasing -

All items offered on our website are subject to availability.

To purchase an item, click the "Add to Basket" button shown on each product page.

When you complete your order, we will send you an e-mail confirming receipt of your order and containing the details of your order.

Your order represents an offer to us to purchase a product (or products) which is accepted by us when we send e-mail confirmation to you that we have accepted your order or dispatched the product(s) to you.

The contract will then be filed and the data kept in confidence according to our privacy policy.

 

Cancellation / Returns -

You have the right to cancel your order within 7 (seven) working days of delivery (starting the day after you receive the goods) and return them for a full refund.

Should you cancel the contract or return your item we will then refund you the price you have paid for the goods (excluding any postage and packing charges).

It is your responsibility to give notice of your wish to cancel within this cancellation period by emailing us at info@homefarmfowls.co.uk or please call us on 01673 878 095 (The 0845 number is no longer live)

Please contact us first before you return any goods to arrange a suitable date to return your item and for our returns address and a unique GRN number.

 

PLEASE NOTE:

You are under a duty to take reasonable care of the goods.

The goods must be returned very well wrapped in the original packaging and in saleable condition at your expense.

We will not refund any goods that arrive back to us damaged or that we can not re-sell.

We would recommend for your own protection that you use a recorded delivery service or insured courier.

If we have to refund you then please note - Refunds may take 7-12 working days.

 

Customer Service -

Any complaints regarding the goods or services supplied should be emailed to

 info@homefarmfowls.co.uk or please call us on ;01673 878 095.

We have a new 24 a/phone so if no reply leave a clear message with your question , order number name and phone number so we can call back when we are free .

 

Statutory Rights -

These Terms and Conditions do not affect any of your statutory rights.

 

Company Details -

Rural Delights Ltd.

T/A Home Farm Fowls

Glentham

LN8 2AQ

 

Co. Reg. 8807891

 

Email: info@homefarmfowls.co.uk

Phone: 01673878095 (Mon-Thur 9-5pm) The 0845 number is no longer live.